Dragons
Dragon A400 – Frequently Asked Questions
What are the material capabilities?
- Tube Profile: 1” – 6” round,” to “Tube Profile: 0.75” – 6” round
- Tube Material Type: steel, aluminum, stainless steel, DOM, HREW, black pipe, galvanized steel, and any type of electrically conductive material.
- Tube Length: full stick length capable up to 24 feet.
What is included in the purchase of a Dragon A400?
The Dragon A400 machine, center support lifter, marker, engraver, laser pointer, technology package, and Bend-Tech Dragon Software. Requirements: An active internet connection, a plasma torch with a mechanized head, 220-240V outlets, two 110-120V outlets, misc. outlets, and an air compressor. Available add-ons: plasma system, material coolant system, angle/channel motorized gate, and additional software license.
What size of plasma cutter does the machine use?
Contact our sales personnel so they can assist in selecting the correct plasma system.
Your Dragon A400 has a 12 month electronics and hardware limited warranty.
What service is available for the machine?
Customer support always answers the phone during our business hours and we strive to work with you to resolve the problem. If necessary, Bend-Tech can send a Dragon Technician to location.
How does the initial setup process work?
Your Dragon A400 is shipped partially assembled. All Dragon A400 machines are fully assembled, calibrated, and tested at headquarters. Then, the machines are partially disassembled for shipping. Your Dragon A400 comes with a comprehensive assembly manual.
Are replacement parts available?
Yes, we keep a full stock of inventory of parts.
Where is the Dragon A400 made?
Your Dragon A400 is proudly assembled here in the USA. All of our departments are located in our 36,000 square foot facility in Osceola, Wisconsin. Almost all of the parts are from the Minneapolis & St. Paul area here in the Midwest.
Does the software have import, export, CAD/CAM, and designer abilities?
Yes. The Dragon CAD/CAM software can import/export to and from many of the commonly used CAD programs (such as Solidworks, Inventor, AutoCAD, PRO Engineer, Tekla, SDS2, etc.) and can be used as a design program.
What software maintenance, charges, and updates occur with the Dragon?
A 2 Year Maintenance Package is included in the purchase of a Bend-Tech Dragon A400. After the 2 Year Maintenance Package has expired, there is a year long maintenance package that is repurchased on a yearly basis to continue to receive support and software updates.
What is your current lead time?
Typically, our lead time is 2 – 4 weeks. Bend-Tech always has inventory of the A400 by constantly manufacturing machines. For the current lead time, contact our sales personnel.
Is the Dragon A400 a production machine?
How many Dragon machines are out in the field?
How does the Dragon A400 load?
From the front, back, top, or either side; it depends on how your shop is set up and what you are cutting. There are multiple ways to easily load material. The tube can be placed in the front gate, then tightened into the self-centering four jaw chuck, and then the front gate can be closed to the correct amount of tightness on the material. Usually, loading takes one person.
The cut speed varies based on a variety of factors; including material size, cut design, material type, tolerance requirements, material thickness, the use of a coolant system, and others. Depending on the variables, the torch can run up to 120 inches per minute while cutting. Between cutting, the rapid travel can run up to 1100 inches per minute (X-axis) and 30 RPM (Y-axis).
What is the cut quality/dross level?
The dross level varies based on a variety of factors; including amperage used, cut speed, material size, cut design, material type, tolerance requirements, and material thickness. Optional coolant circulation system can greatly improve the cut quality and dross level. You can request a benchmark/sample package to see the Dragon cut parts in person.
What is the tolerance on the cuts?
How easy is the software to use?
Like many software programs, it does take some time to get comfortable knowing the ins and outs of the Bend-Tech Software. Most people become comfortable using the Bend-Tech Software after a couple days of practice and from there they become increasingly aware of the more detailed features. In case there is confusion with certain aspects of the software, we have Wiki pages and videos to help teach and train people on the software (see more). Also, the Bend-Tech support staff is always around to help during the normal weekly business hours. There is an On-site Training option available for purchase (see more). The On-site Training includes Bend-Tech sending a Dragon Technician on-site to train your Dragon Operator(s) on how to use the machine and the software. Customers are also allowed to come visit Bend-Tech headquarters to receive their training.
How long has Bend-Tech been in the tube and pipe business?
Do you have more questions for us? We have a full staff of dedicated sales personnel to help answer any of your questions:
- Phone: 651-257-8715
- [email protected]
Dragons
The Bend-Tech Dragon CNC machines are plasma tube and pipe cutters that reduce the production time of handrails and other tube and pipe jobs.
If you have any question please CONTACT Us Email us at: [email protected] Call US :(936) 588-1888
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